Export or delete your DomuHQ data
You can download everything DomuHQ stores about you as a single archive, or delete your account permanently. Both are self-serve in Settings.
What's in the export
The export contains your profile, message history, applications and their statuses, your saved/favorited listings, and a metadata file with your account creation date, verification status, and consent log. Photos you uploaded are included.
Pick the format you want at export time:
- PDF, human-readable; useful if you want to keep a copy or share with someone.
- JSON, machine-readable; useful if you want to feed it into another service or process it programmatically.
How to request and receive the export
Profile → Data and Security → Download My Data. Pick PDF or JSON. The export is generated and delivered to you in-app within 30 days of the request, in most cases much faster. You'll get a notification in-app when it's ready and can download it from the same Data and Security screen. You can request a fresh export any time.
Deleting your account
Account deletion is permanent. When you confirm, your profile is anonymized within 24 hours, your name, photo, and personally-identifying information are removed, while existing conversations stay readable to the other party with an anonymized label. After 30 days, all underlying personal data is purged from primary systems. There's no 14-day cancel window once you confirm, treat the confirmation as final.
What happens to messages you sent
Messages stay in the threads of the people you sent them to even after you delete your account, but your name and photo are replaced with an anonymized label. The other party can keep their copy of the conversation but can't see who you were. This mirrors how most platforms handle this and avoids breaking conversations the other party may need to keep (e.g. a host who needs proof of communication with a tenant).
What gets retained for legal reasons
A small set of records is retained beyond the deletion window as required by law: tax invoices for payments you made (Czech tax law requires 10 years), identity-verification records (financial-services compliance, typically 5 years). These are stored in a separate locked archive and aren't visible in the active platform. They're never used for marketing or model training.
Step-by-step
- 1
Open Data and Security
10 secondsTap your avatar, then Settings, then Data and Security in the sidebar.
- 2
Request the export
30 secondsTap Download My Data. Pick PDF (human-readable) or JSON (machine-readable). Confirm with your password (extra check because the export contains personal info). The job is queued; you'll see a notification when it's ready.
- 3
Download from Data and Security
1 minuteWhen the in-app notification arrives, come back to Data and Security and tap the export to download. You can request a fresh export at any time.
- 4
If you also want to delete
1 minuteIn Data and Security, tap Delete my account. You'll see a clear summary of what happens (24h anonymization, 30-day full purge). Type DELETE to confirm. There's no cancel window once confirmed.
Frequently asked questions
Can I delete just my listings without deleting my account?
Yes. Hosts can archive or delete individual listings from the manage listings page without touching the account itself. Archived listings stop showing in search and applications but are recoverable for 90 days; deleted listings are permanent immediately.
Will my identity verification be reused if I create a new account later?
No. A deleted account's verification record is purged and a new account will need to verify identity from scratch. This is a privacy guardrail, we can't and don't link new accounts to old deleted ones.
Where is my data stored?
All personal data lives in EU-region cloud infrastructure (AWS Frankfurt). Backups are encrypted at rest and rotate out within 30 days of deletion. We don't store any personal data outside the EU.