DomuHQ Help Center
How can we help?
Step-by-step guides, troubleshooting, and answers for renters, hosts, roommates, and squads.
Browse by topic
Getting Started
2Set up your account, complete your profile, and take your first steps on DomuHQ.
BrowseProfile & Verification
1Build a complete profile, verify your identity, and earn the verified badge.
BrowseFinding a Home
2Search listings, use filters, schedule viewings, and submit applications.
BrowseRoommate Matching
2Take the personality quiz, understand match scores, and find compatible flatmates.
BrowseSquads
1Create a squad, invite members, and apply for properties together.
BrowseListings & Properties
4Create listings, add photos, set prices, and keep your properties up to date.
BrowseApplications & Tenants
4Review tenant applications, accept or reject, and request additional documents.
BrowseMessages & Communication
1Direct messages, application chat, do's and don'ts.
BrowsePayments & Subscriptions
1DomuBasic, Plus and Pro tiers; payment methods, invoices, refunds.
BrowseTrust & Safety
2Verification, scam prevention, reporting issues, what to do if something feels wrong.
BrowseAccount & Settings
2Password, email, notifications, language, deleting your account.
BrowseTroubleshooting
2Common issues, error messages, and how to get further help.
BrowseViewings & Tours
1Schedule viewings, prepare for them, and follow up after.
BrowseNotifications & Alerts
1Manage email, push, and SMS notifications across DomuHQ.
BrowseData & Privacy
2Export your data, delete your account, and understand what DomuHQ stores about you.
BrowseCreate your DomuHQ account in under 2 minutes
Sign up for DomuHQ in three steps. Works with Google, Apple, or email, and the role you pick up front controls everything you see next.
More articles
Troubleshooting: common issues and fixes
A list of the issues people run into most, with short fixes. If yours isn't here, email support@domuhq.cz.
Navigate your profile and settings
Your profile is your hub. Five tabs, My Hub, Preferences, Data & Security, Legal Policies, Help & Support, handle everything you'd ever want to change. Here's where to find what.
Export or delete your DomuHQ data
You can download everything DomuHQ stores about you as a single archive, or delete your account permanently. Both are self-serve in Settings.
Sign your rental contract with DigiSign
Czech residential leases need a recognized electronic signature (or a manual one). DomuHQ handles this through DigiSign, BankID for Czech parties, SMS 2FA for expats. Here's the flow.
Create your first listing on DomuHQ
A complete, well-photographed listing books viewings 5× faster than a thin one. Here's exactly what to fill in, how to write the description, and what photos to take.
Your GDPR rights on DomuHQ
DomuHQ runs from the Czech Republic and complies with EU GDPR. Your rights: access, rectification, erasure, restriction, objection, portability, withdraw consent, complain to the regulator. Here is how to use each one.
Manage your notification preferences
Turn email, push, and SMS on or off per channel. DomuHQ separates transactional alerts (you can't fully mute these) from marketing emails (you can).
Stay safe on DomuHQ: scams, reporting, blocking
DomuHQ verifies every user's identity and every listing's ownership. But scams still creep in elsewhere, here's how to spot them and how to report someone if anything feels wrong.
Real-time message translation: chat across Czech and English
DomuHQ chat translates between Czech and English in real time so you can message anyone, regardless of language. Toggle it globally or per conversation.
Create a Squad and apply for a flat together
A Squad is a group of compatible people applying as one. Hosts see a single bundled application, which doubles your odds of getting a 3+kk in a competitive market.
Choose a professional host plan
Managing multiple units? Switch to a professional host plan. Three tiers from Pro to Enterprise, ČÚZK-verified listings, applicant screening, analytics.
Choose a DomuHQ plan: free trial, Basic, Plus, Pro
Early access starts with a 60-day free trial. After that, DomuBasic is free forever (browse only). DomuPlus and DomuPro unlock everything else. Here's the breakdown.
Update, pause, or mark a listing as rented
Edit photos, change the price, pause when you are at capacity, or mark the property as rented. All edits go live within a minute and the listing stays at its existing URL.
Save listings, compare them side by side, share with a friend
Save listings you are interested in, compare up to four side by side, and share the comparison with a friend or your Squad. Best used to narrow down a shortlist before applying.
Chat vs Track Application: where do I do what?
DomuHQ splits the conversation from the paperwork. Chat is for talking, Track Application is for doing. Here's the rule of thumb and what belongs in each.
Submit your first rental application
A clean, complete application replied to within 24 hours is the difference between a viewing and a 'sorry, taken'. Here's exactly what to attach and what to write.
Complete your profile and earn the Verified badge
A complete, verified profile is the single biggest signal that gets your applications accepted and your messages replied to. Here's exactly what to fill in.
Take the roommate compatibility quiz
The quiz takes about 5 minutes and powers your match score with every other roommate-seeker on the platform. Here's what it asks and how to answer it well.
Bulk-upload listings from a spreadsheet
If you manage more than a handful of properties, you can publish them all at once by uploading a spreadsheet. Download the template, fill it in, preview, commit. Photos still upload per-listing.
You matched. Now what? Connecting with a roommate
The gap between a high match score and actually living together is conversation. Send a connection request, read the breakdown together, and escalate to a coffee before either of you wastes a viewing.
DomuBot, your AI assistant (coming soon)
DomuBot is DomuHQ's upcoming in-app AI assistant. It'll answer questions about the platform, explain your compatibility scores, help you search in plain language, and hand off to human support when it can't help.
Pick your DomuHQ role: Roommate, Renter, or Host
DomuHQ has three personal roles under one account. The one you set as active changes what you see and what others see. Here's how to choose and switch.
Renting in the Czech Republic: what expats should know
The Czech rental market has its own rules: deposit caps, lease formats, layout codes, and which documents matter for residency. A practical primer.
Suggest a feature or report a problem
Bug reports go to support. Feature requests, suggestions, and ideas go to feedback.domuhq.cz where you can post publicly, vote on what others have posted, and see what we are working on next.
Track your application from accepted to move-in
Once a host accepts your application, the formal stuff (viewing, contract, signing, payment, move-in) happens on the Track Application page. Here's the full pipeline.
Review tenant applications and pick the right tenant
DomuHQ pre-screens every applicant for identity, income, and platform reputation. Here's how to read what's in front of you and decide quickly without skipping a good fit.
Schedule and prepare for a viewing
Viewings are the moment most rentals are decided. Here's how to book one through DomuHQ, what to bring, what to look for, and what to ask.